”Emotional Intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked when delivering truly competitive customer service in your industry”
I cannot stress enough the importance of having EQ skills deeply ingrained at the forefront of your customer service teams. The importance of emotional intelligence in customer service cannot be overstated. This is crucial to not only capturing the market share you desire but also outshining other providers in your industry.
Martin Roe, CCI Global CEO, discussed why Emotional Intelligence (EQ) is important in Customer Service. He elaborated on strategies to cultivate loyalty among customers, ways to differentiate your brand, and methods to enhance interactions to improve customer satisfaction and retention.
Read the full article here : https://www.cmswire.com/customer-experience/emotional-intelligence-in-customer-service-the-key-differentiator/
CCI are constantly evolving and as the organization continues to make strides and expand its breadth of services we endeavor to always think ahead to better engage with our community. Find us on Linkedin and connect with our team to find out how we are propelling the industry forward and how we can create value together.
CCI Enterprises DMCC, Unit 3101 to 3108, HDS Tower, Jumeirah Lakes Towers, Dubai, UAE. Phone: (+971)- 4 - 835 7012
CCI Enterprises DMCC, Unit 3101 to 3108, HDS Tower, Jumeirah Lakes Towers, Dubai, UAE. Phone: (+971)- 4 - 835 7012